ITIL 4 Foundation
ITIL 4 Foundation Exam: Learning Outcomes and Weights
The ITIL 4 Foundation exam: 40 questions across 7 learning outcomes; 7 practices in detail is the largest at 17 questions (42.5%). Weights and what each one tests.
- Questions and time
- 40 questions · 60 minutes (75 if the exam is not in your native language)
- Pass mark
- 65%
- Exam fee
- Exam bundle from US$690 incl. VAT
Start with 10 free questions to find what needs more work. No sign-up, with answer explanations.
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Start with 10 free questions to find what needs more work. No sign-up, with answer explanations.
Try 10 free questions and see your levelLast checked: 10 November 2026. This guide is independent and is not affiliated with PeopleCert or the owners of ITIL. Check the format on the ITIL 4 Foundation page on the PeopleCert website before you book.
In short: the exam has 40 multiple-choice questions in 60 minutes, it is closed book, and you need 65% (26 correct answers) to pass. The syllabus splits it into 7 learning outcomes, and the last one, explaining 7 practices in detail, carries 17 of the 40 questions.
Learning outcomes and weights
| Learning outcome | Questions | Weight |
|---|---|---|
| 1. Key concepts of service management | 5 | 12.5% |
| 2. The ITIL guiding principles | 6 | 15% |
| 3. The four dimensions of service management | 2 | 5% |
| 4. The ITIL service value system | 1 | 2.5% |
| 5. The service value chain | 2 | 5% |
| 6. Purpose and key terms of 15 practices | 7 | 17.5% |
| 7. 7 practices in detail | 17 | 42.5% |
The question counts and weights come from the ITIL 4 Foundation syllabus v4.2.
What each learning outcome tests
- Key concepts: the definitions of service, utility, warranty, customer, user, sponsor and service management; how value is created (outputs, outcomes, costs, risks); and service relationships.
- Guiding principles: what a guiding principle is, how the seven principles interact, and when each one applies.
- Four dimensions: organizations and people, information and technology, partners and suppliers, and value streams and processes.
- Service value system: its inputs (opportunity and demand), its output (value) and its five components.
- Service value chain: the six activities, the purpose of each, and how they combine into value streams.
- 15 practices: the purpose of each practice and the definitions of IT asset, event, configuration item, change, incident, problem and known error.
- 7 practices in detail: continual improvement and its model, change enablement, incident management, problem management, service request management, service desk and service level management.
What the questions look like
All questions have four options and one correct answer. The syllabus describes four styles: standard questions, missing-word questions, list questions where you pick the right combination of statements, and negative questions that ask which option is not true.
Exam day
- Language: the exam is offered in 12 languages, including English and Chinese. Arabic is not one of them.
- If you take the exam in a language that is not your native language, PeopleCert gives 25% extra time (75 minutes instead of 60).
- Material allowed: none. The exam is closed book.
What our practice covers
Our practice questions cover all 7 learning outcomes, with more questions where the exam has more weight. Each question shows English with an Arabic translation and explains why every option is right or wrong.
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