ITIL 4 Foundation
ITIL 4 Foundation
Real exam: 40 questions · 60 minutes (75 if the exam is not in your native language) · Pass mark: 65%
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This week a team plans three changes: (1) the monthly antivirus update using a pre-approved, documented procedure; (2) adding a new feature to the payroll system; (3) a fix to restore a failed payment service. Which classification is CORRECT?
All 10 free questions with answers and an explanation for every option
ITIL 4 Foundation has 40 questions in 60 minutes with a 65% pass mark, and its largest part, 7 practices in detail, carries 17 of them. We've handpicked 510 questions covering all 7 learning outcomes, to help you push for a top score before exam day!
- 40 questions in 60 minutes per site supplementary practice session
- 510 questions covering the main scoring topics, with explanations
- 65% pass mark, with targeted practice on your weak spots
See the gap to your target score Practise the units costing you the most marks Supplementary practice
Every option explained so you understand why
What you get
- 510questions in the bankPractise with the answer shown right away, or sit a full timed mock
- 7unitsSplit by the exam syllabus
- 74flashcardsTo lock in terms and definitions
- 98quick review pointsEach unit in a few key lines
Unit map
- 01Understand the key concepts of service management5 questions
- 02Understand how the ITIL guiding principles can help an organization adopt and adapt service management6 questions
- 03Understand the four dimensions of service management2 questions
- 04Understand the purpose and components of the ITIL service value system1 questions
- 05Understand the activities of the service value chain, and how they interconnect2 questions
- 06Know the purpose and key terms of 15 ITIL practices7 questions
- 07Understand 7 ITIL practices17 questions
Exam facts
ITIL 4 Foundation — Number of questions: 40 questions. Exam time: 60 minutes (75 if the exam is not in your native language). Pass mark: 65%. Calculator: Not allowed. Exam fee: Exam bundle from US$690 incl. VAT. Source: PeopleCert (Last verified: 2026-11-10). Question bank: A site supplementary practice session of 40 questions in 60 minutes with a result for every unit, plus 510 explained questions across 7 units, every option explained, a review of your mistakes, and two ways to practise: see the answer right away, or sit a full timed mock. Free questions: a 10-question diagnostic test covering the main units, no sign-up; at the end we compare your score with the pass mark and show your weakest units.
- Exam code
- ITIL 4 Foundation
- Exam language
- English
- Number of questions
- 40 questions Source
- Exam time
- 60 minutes (75 if the exam is not in your native language) Source
- Pass mark
- 65% Source
- Calculator
- Not allowed Source
- Exam fee
- Exam bundle from US$690 incl. VAT Source
- Registration
- Buy the exam on the PeopleCert website or through an accredited training organization, then schedule it from your PeopleCert account within 12 months of purchase Source
- Results
- A preliminary result on screen at the end of the exam; the official result and e-certificate within 2 business days Source
- Retakes
- A Take2 re-sit is bought before the exam (up to 15 minutes before it starts) and must be taken within 6 months of the first exam Source
- Validity
- Renew every 3 years by passing another eligible ITIL certification or by logging CPD points through PeopleCert Plus Source
Last verified: 2026-11-10
How to register
- Buy the exam from the ITIL 4 Foundation page on the PeopleCert website, or get an exam voucher code from an accredited training organization and redeem it in your PeopleCert account. You have 12 months from purchase to take the exam.
- Schedule the exam from the Overview tab of your PeopleCert account with "Schedule your exam". Rescheduling is free up to 48 hours before; after that PeopleCert charges an administration fee.
- For an online exam, have a valid government-issued photo ID with English characters, a quiet private room and one webcam. Note-taking is not allowed.
- Take the exam. You see a preliminary result on screen, and the official result and e-certificate reach your account within 2 business days.
Exam body
PeopleCert: Official website: PeopleCert
Study guides
Frequently asked questions
How many questions are there and how long is the exam?
The exam has 40 multiple-choice questions and lasts 60 minutes. If you take it in a language that is not your native language, PeopleCert gives 75 minutes. It is closed book.
Can I try ITIL 4 Foundation questions for free?
Yes. Free questions: a 10-question diagnostic test covering the main units, no sign-up; at the end we compare your score with the pass mark and show your weakest units. The free practice test page lists the same questions with answers and an explanation for every option. The rest of the questions and the full mock exams come with a pass from SAR 26.
What makes this ITIL 4 Foundation question bank different?
Question bank: A site supplementary practice session of 40 questions in 60 minutes with a result for every unit, plus 510 explained questions across 7 units, every option explained, a review of your mistakes, and two ways to practise: see the answer right away, or sit a full timed mock. Practice questions and explanations are ready to use on your phone. Try the free questions and read the explanations before buying full access.
What is the pass mark?
65%, which is 26 correct answers out of 40.
Is the exam available in Arabic?
No. PeopleCert offers it in 12 languages: English, Chinese, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish and Thai. Our practice questions show English with an Arabic translation.
Which part of the exam is the largest?
Learning outcome 7, explaining 7 practices in detail, has 17 of the 40 questions (42.5%). Next come the 15 practices at 7 questions, the guiding principles at 6, key concepts at 5, the four dimensions and the value chain at 2 each, and the service value system at 1.
How much does the exam cost and how do I book it?
On 10 November 2026 the PeopleCert page listed the exam bundle (exam voucher and official eBook) at US$690 including VAT; the price depends on your country. You can also buy through an accredited training organization. You then schedule the exam from your PeopleCert account within 12 months of purchase.
What happens if I do not pass?
If you bought a Take2 re-sit before the exam, you can retake it within 6 months of the first exam date. Take2 can be added up to 15 minutes before your exam but cannot be bought after a failed attempt.
When do I get my result and how long is the certificate valid?
You see a preliminary result on screen, and the official result and e-certificate arrive within 2 business days. ITIL 4 certifications are renewed every 3 years, by passing another eligible ITIL certification or by logging CPD points through PeopleCert Plus.
Should I take ITIL 4 or ITIL (Version 5)?
PeopleCert offers both, and its ITIL FAQ says they will run in parallel for a period. The same FAQ says the current plan is to retire all ITIL 4 modules on 31 December 2027, and that ITIL 4 qualifications are recognized as prerequisites for higher-level Version 5 certifications. Check the PeopleCert ITIL FAQ before you buy.
Is this website affiliated with PeopleCert?
No. This is an independent website with practice questions. It is not affiliated with PeopleCert or the owners of ITIL, and it cannot book exams or issue certificates.
Is this an official site, and how do I pay?
It is an independent site, not part of Qiyas, this exam's regulator or any government body, with practice questions and answer explanations. You pay once, with no automatic renewal, through Waffo Pancake (the merchant of record) by Visa, Mastercard, Apple Pay or Google Pay, and your statement shows "WAFFO". If you were charged twice or the pass did not open, email support@saudiexams.com.
Study material sample: Understand the key concepts of service management
Summary
This unit covers the vocabulary the rest of the syllabus builds on. It is worth 5 of the 40 exam questions (12.5%). Topic 1.1 asks you to recall seven definitions: service, utility, warranty, customer, user, service management and sponsor. Topic 1.2 describes how services create value, using the terms cost, value, organization, outcome, output and risk together with utility and warranty. Topic 1.3 describes service relationships: the service offering, service provision, service consumption and service relationship management. Most questions test whether you can tell two close terms apart, such as output and outcome, customer and sponsor, or utility and warranty.
What the exam focuses on · Common traps · Try the flashcards
What the exam focuses on
- The definition of a service: a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks (2.3.1).
- Utility is what the service does (fit for purpose); warranty is how well it performs (fit for use). Value needs both (2.5.4).
- The three consumer roles: the customer defines requirements and owns the outcomes, the user uses the service, and the sponsor authorizes the budget (2.2.2).
Show 4 more
- Output versus outcome: an output is a deliverable of an activity, and an outcome is a result for a stakeholder that one or more outputs make possible (2.5.1).
- A service can remove some costs and risks from the consumer and also introduce new ones; value is judged after weighing both (2.5.2, 2.5.3).
- A service offering can include goods, access to resources and service actions (2.3.2).
- The service relationship model: service provision, service consumption and service relationship management, all aimed at value co-creation (2.4, 2.4.1).
Common traps
- Customer and sponsor are often confused. The person who signs off the budget is the sponsor, even if a different manager sets the requirements.
- A report, a configured laptop or a resolved ticket is an output. The consumer being able to make a faster decision or work remotely is the outcome.
- Availability, capacity, security and continuity belong to warranty, not utility. A service with many features but frequent outages lacks warranty.
Show 3 more
- Value is co-created by the provider and the consumer together. Options saying the provider alone creates value and hands it over are usually wrong.
- Risk in ITIL can be a possible loss or an uncertainty of outcome, which includes positive opportunities.
- Service management is a set of specialized organizational capabilities. It is not the same thing as the service desk or a software tool.
Try the flashcards
Tap a card to see the answer
Which role authorizes the budget for service consumption?
The sponsor.
Who defines the requirements for a service and owns the outcomes of consuming it?
The customer.
Utility or warranty: a service is available 99.9% of the time.
Warranty. Availability is part of how well the service performs.
Utility or warranty: a payroll service can calculate overtime.
Utility. It is a function that meets a need.
What is an outcome?
A result for a stakeholder enabled by one or more outputs.
What is an output?
A tangible or intangible deliverable of an activity.
What three things can a service offering include?
Goods, access to resources and service actions.
How does ITIL define value?
The perceived benefits, usefulness and importance of something.
Why you can trust these questions
- Published questions: 510. Read the explanations and references, and report any error from the question.
- Exam facts last checked against the organiser’s website: 2026-11-10. We check them again every three months and two weeks before each test.
- Found a mistake? Tap "Report an error" under any question in the practice area, or email us at support@saudiexams.com
- Independent website. Not affiliated with ETEC (Qiyas), the Financial Academy or any government body.
Update log
- 2026-11-10 Added page content and registration details checked against PeopleCert pages.