Try the questions in the test above first, then open each one here to see the correct answer and why every other option is wrong.
01In the WHO framework, which component represents delivering health interventions to people?
Practice question Unit: Health Systems
AService delivery ✓ Correct answer
This block concerns delivering interventions and is one of the six components.
BFinancing
Financing concerns funding flows rather than the delivery process itself.
CHealth information
Information supports decisions with data; it is not intervention delivery.
DGovernance
Governance directs and oversees the system rather than constituting service delivery.
Reference: WHO, Health system building blocks: six-component list. https://extranet.who.int/nhptool/BuildingBlock.aspx
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02A national body collects current data on private providers to prioritize action. Which governance behavior is this?
Practice question Unit: Health Systems
ABuild understanding ✓ Correct answer
Generating reliable intelligence on actors, performance and context defines this behavior.
BAlign structures
This changes organizational fit with goals; the scenario first generates intelligence.
CEnable stakeholders
Enabling supplies powers and implementation tools rather than simply gathering data.
DDeliver strategy
Strategy sets direction and roles; market intelligence informs that choice.
Reference: WHO; Strategic framework, Build understanding, printed pp15–16. https://www.who.int/docs/default-source/health-system-governance/strategy-report-engaging-the-private-health-service-delivery-sector-through-governance-in-mixed-health-systems.pdf?download=true
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03What is the primary purpose of HR planning in a health facility?
Practice question Unit: Human Resources
AProvide appropriate numbers and skills for required work ✓ Correct answer
Planning links numbers, training and roles to facility goals.
BIncrease headcount regardless of skills
Numbers alone do not address required competencies.
CHire before understanding need
Hiring should respond to defined need.
DStop reviewing jobs
Understanding jobs is a necessary planning input.
Reference: OpenStax, section 8-1-achieving-high-performance-through-human-resources-management, paragraph Human resource planning; https://openstax.org/books/introduction-business/pages/8-1-achieving-high-performance-through-human-resources-management
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04What is the basic distinction between recruitment and selection?
Practice question Unit: Human Resources
ARecruitment attracts applicants; selection assesses suitability ✓ Correct answer
Recruitment builds a candidate pool; selection identifies qualified candidates.
BBoth mean paying salaries
Payroll is compensation, not recruitment or selection.
CSelection always precedes identifying applicants
Selection requires candidates to assess.
DRecruitment is annual appraisal
Appraising existing staff is not attracting applicants.
Reference: OpenStax, section 8-2-employee-recruitment, paragraph Recruitment; https://openstax.org/books/introduction-business/pages/8-2-employee-recruitment
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05Which sequence matches the three financing functions from resource inflow to payment for services?
Practice question Unit: Financing and Health Insurance
ARevenue raising, pooling, then purchasing ✓ Correct answer
These distinguish money entering, being pooled, and being allocated to providers.
BPurchasing, diagnosis, then referral
Diagnosis and referral are care activities, not substitutes for pooling and revenue raising.
CPooling, surgery, then medication
Surgery and medicines are services and inputs, not the three financing functions.
DOversight alone without raising or allocation
Oversight supports financing rather than replacing its functions.
Reference: WHO, Overview: three core functions. https://www.who.int/health-topics/health-financing
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06Which thinker is associated with the modern bureaucratic model of management?
Practice question Unit: General Management
AMax Weber ✓ Correct answer
Weber developed bureaucracy based on rules and formal authority.
BFrederick Taylor
Taylor is associated with scientific management and work analysis, rather than this model.
CAbraham Maslow
Maslow is associated with needs and motivation.
DFrederick Herzberg
Herzberg is associated with the two-factor theory of motivation.
Reference: OpenStax, Principles of Management, section 3.5 Administrative and Bureaucratic Management, concept verification; https://openstax.org/books/principles-management/pages/3-5-administrative-and-bureaucratic-management
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07A manager collects only evidence supporting a preferred option and ignores contrary evidence. What bias is this?
Practice question Unit: General Management
AConfirmation bias ✓ Correct answer
The person selects confirmation rather than tests the belief.
BEscalation of commitment
Escalation persists in a failing course because of prior investment, which is not specified.
CNeutral comparison
Selective disregard of evidence contradicts neutrality.
DGenerating alternatives
Collecting support for one option does not expand alternatives.
Reference: OpenStax, section 2-4-barriers-to-effective-decision-making, paragraph confirmation bias; https://openstax.org/books/principles-management/pages/2-4-barriers-to-effective-decision-making
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08How does a routine health information system (RHIS) relate to the national HIS?
Practice question Unit: Health Information Systems
AAn integral part of the wider system ✓ Correct answer
RHIS is part of national information rather than the whole system alone.
BA replacement eliminating all population sources
Being one part does not abolish surveys or vital registration.
CAn accounting system unrelated to services
RHIS collects health-service data themselves.
DA separate database that must never connect
The strategy seeks integration and interoperability.
Reference: WHO/Health Data Collaborative, Overview: RHIS integral part of HIS. https://www.who.int/publications/i/item/9789240089204
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09A facility selects services grounded in the best available professional knowledge for those who need them. Which quality dimension predominates?
Practice question Unit: Quality Management and Patient Safety
AEffectiveness ✓ Correct answer
Effectiveness links care to evidence and desired health outcomes.
BAppearance only
Appearance does not establish service benefit.
CSpeed without appropriateness
Speed does not compensate for inappropriate care.
DReputation alone
Reputation is not a substitute for professional knowledge.
Reference: WHO, section WHO-quality, paragraph Effective; https://www.who.int/health-topics/quality-of-care
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10What is the starting point for designing services in the modern model of care?
Practice question Unit: Saudi Model of Care
AIndividual needs ✓ Correct answer
Services start from what the individual needs, then organize facilities and tools around those needs.
BMaximizing inpatient bed use before assessing population needs
Occupancy is an operational measure; it does not establish an individual’s preventive or treatment needs.
COrganizing pathways solely around facility departments
Department boundaries reflect facility structure; pathways follow individual needs across levels.
DSelecting services solely around available equipment
Equipment serves health needs; its availability alone should not determine appropriate services.
Reference: Ministry of Health, section: Person-centered care. https://www.moh.gov.sa/ministry/about/pages/definition-modern-healthcare-model.aspx
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